Dá Giftcard
Faqs
Your Dá card
What is it?
It is a pre-paid form of payment by the card holder that can be reloaded remotely:
- It is accepted in more than 1100 retail stores in Portugal and Spain;
- It can be used in its entirety or in part and for part payment;
- It can be loaded with any amount between €5 and €1,000;
- Its balance is valid for 12 months later the last (re)loading;
- It guarantees protection of the balance after online registration by the card holder on www.cartoesda.com;
- Different designs can be selected, depending on the purpose;
- Companies may acquire cards at the retail stores and are accepted as a payment method;
Is the card transferable?
The card, once it has been loaded, represents a monetary value redeemable by the card holder, which means that the card holder need only present the card at stores where it is accepted, with no personal identification required.For security reason, we recommend that the card holder register the card at www.cartoesda.com.
Can a card holder use more than one Card for a single purchase?
Yes, a card holder may use as many Dá cards as they wish.
Can a card holder use a Dá card and another means of payment for the same purchase?
Yes, they can. They only have to inform the cashier when making the payment.
Advantages
Freedom of choice.
It is accepted as a means of payment in more than 1,100 stores in Portugal and Spain: Continente, Worten, Worten Mobile, Zippy, MO, Sport Zone, GeoStar, Well’s, Bagga, Note! and the online store at www.continente.pt.
Flexible use.
It can be used in its entirety or in part, without any restriction, and can be used for part payment.
It can be reloaded in any store.
With any amount between €5 and €1,000, although the balance may never exceed €1,000.
It can be used for 12 months after the last loading.
If the card is reloaded before it expires, the validity is automatically extended for a further 12 months.
Protected balance.
Provided it has been registered at www.cartoesda.com, its card holder can block the card and receive a replacement in the event of loss, theft or damage.
The card balance and transaction can be checked.
After the card has been registered at www.cartoesda.com.
Call 760 106 666 to check the balance (cost per call €0.60+VAT) and 808 10 32 32 for general Dá Card customer support.
Using Dá card
The Dá Card is accepted as a means of payment for the purchase of any product on sale in more than 1,100 stores in Portugal and Spain. Continente, Worten, Worten Mobile, Zippy, MO, Sport Zone, GeoStar, Well’s, Bagga, Note! and the online store www.continente.pt.
Balance
What is the validity of the card balance?
The validity of the card balance is 12 months after the last loading, but if the card is reloaded before it expires, the validity is automatically extended for a further 12 months. The card is cancelled if there is no transaction for 3 years.
How to check the balance and validity of the card?
The validity of the card balance can be checked at any cash desk in the stores where it is valid, by presenting the card; the balance can also be checked by calling 760 106 666 (cost of call €0.60+VAT), or on the website, if already registered.
How can the card holder review the card transactions?
After registration at www.cartoesda.com, the holder can review the card transactions.
What is the minimum amount for (re)loading the card?
The minimum (re)loading amount is €5.
What is the maximum amount for (re)loading the card?
The maximum (re)loading amount is €1000.
What is the maximum amount that can be held on the card?
The maximum balance that can be held on the card is €1,000.
Does the card balance have to be used all at once?
No. The card balance can be used in parts.
Does the card holder have to present identification or enter a PIN number to use the card balance?
No. It is a means of payment by the card holder without a PIN number. This means that the card holder only has to present the Dá Card in the stores where it is accepted, without needing to present identification or sign any document.
Can the card balance be converted into cash?
No. The card balance cannot be converted into cash and does not give any right to reimbursement in cash or any other means of payment.
Is it possible to divide the balance of a Dá card between other Dá cards?
No, it is not possible to load a Dá card using other Dá cards as a means of payment.
Can the card be reloaded?
Yes. The card holder can reload cards at the cash desk of any of the stores where the card is accepted. The minimum and maximum limits of €5 and €1,000 apply.
If the card balance is zero, can it be reloaded?
Yes. The card holder can reload cards with zero balance at the cash desk of any of the stores where the card is accepted. The minimum and maximum limits of €5 and €1,000 apply.
Security, Loss, and Theft
If the card has been lost, stolen or damaged, does the card holder lose the balance?
No, provided the card holder has registered the card at www.cartoesda.com, they can block the use of the card through the website, in the event of loss, theft or damage (selecting the option “lost, stolen or damaged card”). They will then receive a substitute card at the registered address, within 8 working days. Replacement of a Dá card shall have a penalty of €2.50 to be deducted from the card balance. If the card has not been registered, as it is payable to the card holder, Modelo Continente Hipermercados, S.A. shall not incur any liability.
In the event of loss, theft or damage, will the replacement card keep the same number?
No. The replacement card will have a different number, but will be automatically associated with the same account.
Does the card need a PIN number to be used?
The card does not need a PIN number to be loaded or for checking the balance. However, for security purposes, the card is provided with a PIN (on the back), that can be used for registration at www.cartoesda.com. This registration guarantees the possibility of blocking the card or requesting its replacement in the event of loss, theft or damage
Contacts
You can contact Dá Card Customer Support by email cartoesda.apoioaocliente@sonae.pt or by calling +351 808 10 32 32. Telephone support is available on working days, from 9 am to 1 pm and from 2 pm to 6 pm.
Terms and Conditions
The terms and conditions for use of Dá Giftcards can be found here.